Meeting customer expectations
Meeting customer expectations means winning market share. As competing on price alone is no longer sustainable, network experience plays a decisive role in buying decisions and churn behaviour. That means you have to:
Collect, mediate, and act on the exploding volume data from a growing range of devices and new driven by better connectivity and faster networks.
The interfaces required for service delivery are proliferating. Cover interfaces to mobile (2G/3G/4G/5G), IoT & TDM Networks, XDR Generation & Storage, and many others.
Track network performance against KPIs including signalling volume (for network dimensioning), success rate for operations, network efficiency ratio (NER) and others.
Monitor performance by each roaming and/or interconnection operator to isolate domains, track performance, view end-to-end activity and delivery.
Generally, OSS just reports on the functional status of each platform. But today you need to understand more such as if calls are terminated or not so that routing issues can be isolated.
5G brings new, more complex ad distributed architectures that not only need to integrate with legacy technologies but also require seamless oversight.
To capture the required network performance insights, operators must identify the right solution from the right partner. Utel has an established record in helping industry leaders to do this by enabling data acquisition from multiple telecom network interfaces that are critical to overseeing performance.
Utel offers continuous monitoring, with the scalability required for any network. Data is collected, related to issues ranging from hardware errors to configuration errors, from bandwidth issues to WAN issues, and many more. Utel also accommodates both legacy and new build network components.
With Utel, you can continuously access the network performance data that impacts customer experience, accommodating network evolution, increasing data volumes, and the proliferation of new devices seamlessly.
This puts you in position to meet expectations, solve problems quickly, and fine-tune network operations to both reduce costs and improve operations. Utel’s solution captures a wide range of performance data:
Supports data acquisition from multiple network interfaces and provides continuous monitoring, with the scalability to meet the requirements of any network.
Easily manage the complexity of new devices, data sources, and faster networks, future-proofed to capture information from all networks – future, current and legacy.
Drill-down into signalling flows, measure and manage KPIs, secure insights and ensure effective service management as your networks evolve.
Transform operational data into insights, actions and business benefits allowing you to deliver improved Quality of Experience.