Safeguarding the customer experience
You must ensure that services meet required quality levels to satisfy customers and optimise their experience. This includes identifying and resolving performance issues quickly and effectively before subscribers are impacted.
Understand everything that’s happening in your network regardless of device, mobile generation, or service – end-to-end.
Irrespective of source or service, including fast-growing IoT services and applications, you need to be in position to optimise performance and service delivery.
Manage the demands of today’s changing mix of network traffic and account for activity both in both the legacy network core and signalling backhauled via roaming partners.
Assure service performance against KPIs including successful network attaches, missed calls, amount of voice calls, call completions), and volume and success of SMS messages.
Verify operational performance through objective measurements obtained from the network. Meet any relevant SLA – and prove it.
Manage not only data sourced from your core network but also from an unlimited number of partners from whom performance data needs to be obtained, filtered, and tagged.
Utel’s solutions support multiple protocols and interfaces to collect core data required for service assurance. And when new interfaces are added to the network, they can easily extend to support them. You can automatically analyse and tag data conveyed within signalling messages, IP addresses, and Point Codes.
Raw data processed can be used to measure network performance against an array of KPIs and in periods of new activity such as when new roaming partners or new interconnections are onboarded, these can be easily integrated. Plus, you can track performance data obtained from partners, filtered, and tagged by the same mechanisms.
Utel enables you to rapidly access a range of insights that can be used to optimise operational performance. You benefit from access to data that is searchable, correlated, and easily usable to optimise operations and introduce new services and interfaces.
You’ll be in position to identify and resolve any performance issues quickly and effectively, solving problems before subscribers – and SLAs – are impacted. Effective service assurance means your most important operational requirements will be met.
Data acquisition from multiple network interfaces and provides continuous monitoring, with the scalability to meet the requirements of any network.
Verify operational performance through objective measurements obtained from the network to ensure that relevant SLAs are met.
Today’s networks span multiple generations of technology and enable and support a diverse set of devices including IoT. Manage this complexity quickly and efficiently.
Visualise operational performance statistics in the form of comprehensive reports and dashboards that allow you to better plan and understand network activity.