Utel Voice Recording and Playback: A proven solution for SIP/RTP networks and customer care

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Delivering consistent Quality of Experience (QoE) for VoIP and VoLTE customers in packet-switched networks is a challenge for many operators. If Quality of Service (QoS) is not delivered consistently for voice calls, poor QoE can result. This can lead to customer dissatisfaction, churn and loss of revenue. So, ensuring call QoS and QoE in packet-switched networks is an essential requirement for operators.

Utel’s Voice Recording and Playback module provides operators with an easy-to-use and intuitive solution to pinpoint the root causes of voice quality problems. The module is deployed on a media server and interacts seamlessly with the Utel Monitoring System and existing network probes.

Reduce churn, protect your reputation and deliver consistent Quality of Experience with Utel.

Download the use case to learn more.

Download use case

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