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Utel Insight: real-time insights from your telecoms network

Unlock superior quality and performance for your network.
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Real-time and offline insights from your networks

Utel Insight unlocks real-time network analysis and insights for telecoms operators, enabling consistent, superior network quality and first-class customer experience by presenting information about network traffic, across mobile, fixed and VoIP domains.

Data collected from Utel Probes is processed and presented for review and deep level decode of signalling. Utel Insight scales with a simple licensing model, growing to meet your evolving needs and as you rollout new interfaces. Understand call flows, identify issues and ensure consistent performance.

Utel Insight enables you to detect and resolve network and poor performance issues before they impact the end customer. Explore XDRs for historical data analysis for real-time and offline protocol monitoring, decoding and analysis, creating a comprehensive view.

“A monitoring system is essential for any telecoms network. It helps us obtain richer insights and to accelerate troubleshooting. But, it must be able to zoom – out from the subscriber level up to the system or network levels. You also need to undertake both general monitoring and also be able to pay close attention when implementing major changes. Utel’s solution gives us everything we need to accomplish these tasks.”
Tale Skjermo, Senior Engineer, Com4
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Secure insights for proactive control over network traffic

Network complexity is increasing, with new services introduced continuously. Growing traffic volume and greater demand for quality of experience mean that insights from network signals, protocols and behaviour are essential.

Utel Insight helps you to ensure QoS and optimised user experience, giving you proactive control over your network. It supports network planning, customer experience analysis, protocol analysis, and network surveillance.

Real-time monitoring and analysis for complete control over your network

  • Resolve network issues quickly

    Utel Insight’s decoder and monitor modules process captured data, allowing you to pinpoint and resolve performance issues, before they impact end-users.

  • Gain control over your network

    Real-time visibility into data enables control over your networks, allowing proactive monitoring and resolution of network issues to assure KPIs and SLAs.

  • Valuable business insight

    The data collected from probes throughout the network aids network planning, analysis of customer experience, protocol analysis, network surveillance, and more.

  • Improve Quality of Service

    By ensuring that issues and faults are identified and resolved before they impact customer experience, Utel Insight allows you to offer superior QoS for end users.

  • Protocol analysis

    Understand complex signalling behaviour and inter-node and domain interactions, with an end-to-end view. Monitor and assure new interfaces and solutions.

  • Billing accuracy verification

    The data collected at a granular level provides a historical ‘audit trail’ to ensure billing accuracy and resolve payment disputes.

“BT has used Utel Capture & Insight since 2008. We have found the monitoring probe solution to be incredibly flexible and feature rich. It allows us to troubleshoot our IP voice platform in a prompt and efficient manner, reducing repair times and allowing us to meet SLAs. The support we get from Utel is exceptional, from sales to technical support they offer a complete end to end solution.”
Seán O’Connor, Core Voice Engineer, BT
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Utel Insight Capabilities

Real-time monitoring, decoding and statistics

Supports real-time and offline protocol monitoring, decoding and analysis, enabling real-time and historical analysis over the full lifecycle of network events.

Data exploration and correlation

A complete environment for exploring network data and taking action, backed by a comprehensive data repository. Intuitive user interfaces accelerate ROI.

Historical XDR search

Correlate signalling messages related to historical calls and transactions into Call Detail Records (CDR/XDR) throughout the lifecycle of the network event.

Call trace and message flow diagrams

Search historical XDRs and present the details in Ladder Diagrams. Drill down into fully decoded protocol signalling messages.

Filter, sort and categorise

Advanced filtering puts information at your fingertips, with clear visualisation and export options to provide crisp insights into performance and KPIs.

Alerts and event notification

Configure alerts and alarms in response to events, enabling KPI and performance tracking, with accelerated time to repair.

Insights from Utel

Register today to receive insights from our team.